Crisis management team within a company
A crisis demands that decisions be made quickly to limit the damage to an organization and the public. Having a well-documented set of responses to possible critical situations, a CMP (Crisis Management Plan) allows an affected organization to act quickly in the event of a serious incident.
Potential crises may include
Natural disasters such as hurricanes, earthquakes, tsunamis and volcanoes;
Other severe weather events such as floods, blizzards and droughts;
Biological risks such as foodborne illnesses and pandemics;
Accidental events caused by humans such as fires, explosions, collapses of buildings or structures, and spills of hazardous materials;
Intentional human-caused events such as assaults, violence and fires; and
Technology issues such as outages and cyber attacks.
Every company should have a crisis management team, but who would make up this committee? Here we recommend which professionals would be in charge of creating the social media crisis plan:
Company executives
As brand heads, they are s. Furthermore, approval is required for each action.
Marketing area
The entire marketing team cannot be missing, since they are th greece telegram data e specialists in improving the brand’s online reputation.
Community Manager
This is a specialist in monitoring all your digital cha affiliates use such elements as referral links nnels, and notifying if something is happening.
Customer service area
They know all the problems, doubts and queries of the client by lists first and foremost. They will know how to give greater value to each action to have comprehensive solutions for your digital crisis.