This also makes it more difficult to reach constituents, foster citizen engagement, and ultimately achieve mission goals. But that’s not to say that government isn’t trying to address the problem. Agencies know they need better IT to do their jobs and engage with constituents. The problem is that technology modernization (updating or replacing old systems with new technology) is a complex task.
It requires a deep understanding
The existing infrastructure as well as the tools and processes that help modernize it. According to a recent study conducted by the National Institute of Allergy and Infectious Diseases, confidence in government among internal decision-makers and operations staff is declining. Specifically, 60% of respondents said they are no more confident than they were a year ago in how the government handles IT operations.
This includes things like upgrading data
Ensuring performance and availability, and migrating workloads to the cloud. In the same survey, respondents said the inability to botim database integrate siloed IT systems was the biggest challenge—72% said it was hindering IT operations and modernization efforts. Other issues included insufficient resources and the inability to hire staff, lack of insight to quickly pinpoint issues and their root causes, and handling the move to the cloud.
It all comes down to visibility.
More than of public sector organizations simple password protection of wordpress sites said they were unsure or even strongly opposed to having end-to-end visibility into their IT systems. This makes it difficult to troubleshoot and resolve issues during outages and to foresee potential problems before they impact the organization. For most agencies, modernization involves four strategies.
Migrate to the cloud Consolidate data
Centers with shared services (and) Implement agile rich data development methodologies. To achieve these goals, agencies invest in event monitoring tools to gain visibility, but they are siloed. The plethora of technology- or application-specific event monitoring tools leaves IT staff drowning in a sea of alerts, many of which are false positives.