The development includes several main stages:
- Defining the goal. Simply put, you need to answer the question: why do I need onboarding? It is important to define a specific goal that you want to achieve with this tool.
- Analyze your business niche, as well as your main competitors. There is nothing wrong with using someone else’s experience, so you can identify several competitors whose work on attracting and retaining customers you like. You need to study what onboarding tools they use.
- Identifying the needs of your target audience. It is important to know, first of all, the target audience of your product and what problems they face.
- Identifying the stages at which customers have problems with the product. It is important to know at what stage difficulties arise, why a argentina phone number list person leaves or starts writing to technical support.
- Qualitative and quantitative marketing research – surveys, questionnaires, in-depth interviews. They are conducted to find out from users what value of the product they consider important when they understand that the product has been useful.
Onboarding tools and examples of their use Onboarding development
Educational screens
After the user registers, screens with useful information pop up one by one. They can contain tips, instructions or rules so that the person matt ostanik pdg immediately understands how to use the resource.
This tool has several advantages:
Simplicity – any inexperienced user can immediately understand what’s what.
No large development costs.
Quick delivery of all necessary information.
There is no need to add a lot of unnecessary and obvious material data information to the training screens. Tips should be brief and useful.
Pop-up windows
Using pop-up windows allows you to collect user contacts for feedback, classify them, introduce customers to the product and teach them how to use it. The service for increasing sales on the site e
will help you quickly create pop-up windows on your site . It offers different scenario settings and widget templates, as well as easy installation without involving programmers. Various widgets for the site , adapted to different business sectors, will help increase sales, improve customer service, and build a loyal customer base.
Chatbots
A chatbot is a kind of virtual assistant on a website that allows you to find out why customers need this product. It can direct the user to the pages of the website they need. Onboarding as a mechanism as well as answer the most common questions. The chatbot informs about the product and talks about its useful functions for the user.