Zoom’s self-service chatbot Zoom detection capabilities and can handle more complex customer issues. It can handle multiple needs in a single interaction and automatically update the intent of customer queries based on the latest trends or frequently asked questions. In addition, Zoom has launched an AI virtual voice assistant, extending the functions of Zoom Virtual Agent to voice self-service call services.
l The new Auto Quality Management
function helps supervisors gain a more comprehensive understanding of customer service staff’s performance and automatically scores each customer interaction.
l The newly launched AI Expert Assist provides dynamic customer service guidance, which can analyze the context of the conversation, understand the steps that customer service personnel have taken, and further guide them to provide relevant solutions.
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Innovative solutions built for specific industries
In order to meet diverse work scenarios and industry needs, Zoom announced the launch of a new customized solution and enhanced its artificial intelligence capabilities.
l Zoom Workplace for Frontline provides frontline workers with a mobile electronic device-centric work experience to improve employee productivity, engagement, and collaboration capabilities. This solution includes worksheet summaries, shift communications, work management and insights generated by AI Companion.
l In the medical field, Zoom Workplace for Healthcare rcs database integrates AI Companion 2.0 to help medical staff improve efficiency. Medical institutions can also purchase additional AI Companion features designed specifically for the medical industry and enjoy personalized customized services, including access to medical-specific dictionaries and third-party data (such as electronic health records).
l The new Zoom Workplace for Clinicians
solution helps clinicians save time by automating the goal of neuromarketing clinical workflow. One of the key features of this solution is clinical notes, which uses professional medical AI to reduce the clerical burden and enhance the interaction between doctors and patients.
l In terms of education, Zoom Workplace for Education will also integrate AI Companion 2.0 and bring enhanced functions for education, including course planning, lecture qatar data summaries, personalized feedback, and classroom student participation. This plan also provides students with instant note-taking, Zoom Docs, and more. The Education Edition’s AI Companion add-on will open up greater access to integrate student information systems, learning management systems and other educational institution content.